Based on other reviews who have had a negative experience, - Masa Sushi Ventura - Buy Reservations
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🤮 1/5 - Based on other reviews who have had a negative experience,
By 👻 @Mari I., 03/25/2024 3:00 am
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Based on other reviews who have had a negative experience, the common factor is the service. I came to eat here and the service was the most unprofessional I have ever experienced. We came to eat last Friday and initially we were being served by a friendly waitress who asked if we needed more time or had any questions. We ordered their fried poppers with her and for our main order another waitress came to take that order. She appeared very rushed and we did not understand why initially. She then said that we would not be able to place any more orders as it was last call. We had no issue with and at this point there were about 40 min left until their said closing time (9:30pm). Our food came out one by one and when the last plate was set down, the waitress brought out our check and insisted we pay now as they were closing registers at that moment. We thought okay sure but not 30 seconds later she came back and said she needed a payment now so my husband placed his card. Keep in mind the restaurant was closing their registers at least 30 min before their stated closing time. I had never been to a restaurant where they start closing registers before the restaurant even closes unless they are accustomed to closing this way before so once the last customer leaves so do they. This means doing all the cleaning as customers are there and not staying afterwards. Which it seemed this way because they were also taking out overfilled trash cans through the restaurant while customers were still eating their food. I saw them take out overfilled trash cans 4 times coming and going which to me is unprofessional and a health hazard. They even left one of the trash cans next to customer's tables when it was brought from their kitchen and not initially there. After this the same woman came to collect everyone's receipts and we planned to leave cash as a tip. So we wrote cash as we were still trying to eat because every time we would reach for a bite it was interrupted due to payment being demanded. The lady stood there and saw we wrote cash so she demanded we give her the cash at that moment. I thought it was highly unprofessional and I then decided to say we were not going to leave a tip because her service was rushing us every minute. We gave our initial waitress a cash tip as we thought she was friendly and liked her service. The other woman then said I will come back for my tip so you think about it. She also said if we were not going to tip then we should not go out to eat and stay home. She also stated that in California it is required to leave a tip. No where in the receipt did it mention that and we also did not have a large party where tip is already included due to a large party. I did not say anything because it seemed that no matter what I was going to say or do she was going to have the contrary opinion. We have never decided against leaving tips until this day. I also say this due to having family in the restaurant business I understand what professional and respectful service is. Overall from reading other reviews others have had this experience of rude service.
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