Disappointing - Nobu Palo Alto - Buy Reservations
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🤢 2/5 - Disappointing
By 👻 @Brett G, 11/27/2021 3:00 am
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Spent a night in one of their ryokan suites. Room looked beautiful, but there were many small details that did not meet my expectations. Some examples:
I found someone else's medication in the bedside table when I arrived. Was the room properly cleaned and inspected?
The tub is barely big enough for one person, I had to call the staff to come and repair it before it could be used, and there were black specks floating in the water after I filled it up.
They could not get the advertised Chromecast feature for the television to work even after I spent significant time with their tech support.
Staff did not respond promptly to an accidental service request then proceeded to wake me up at 1AM with a loud phone call.
One of the more uncomfortable beds I've experienced at a hotel.
Overall, I was disappointed in my stay at Nobu. Details matter when you're charging the rates that they are. Spend your money someplace else.
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