We used to like this place but disappointing for fathers day - P.F. Chang's Las Vegas - Buy Reservations
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🤢 2/5 - We used to like this place but disappointing for fathers day
By 👻 @workTraveler54, 06/23/2020 3:00 am
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This particular PF Changs has been a family favorite for special occasions for many years. Normally there is always a long line and they make us wait even with reservations. Very nice interior design but in recent years they have taken a few things out to make it not as nice. this fathers day restaurants are seating every other table. So we figured no lines. We made a reservation and were seated in a few minutes. We cam in about 3Pm so we ended up in the midst of the shift change. When we were being seated the occupied table nearest us sent someone to find the waiter to get something. A bad first sign. One would think that with 1/2 the number of customers service would be superb. But it was not to be. Our waiter took our order and others brought it out. Before the shift change the waiter never came back on his own. The person at my table facing the kitchen door had to flag him down because she was given a dirty plate. (nice touch with covid going around) It looked like the two tables near the kitchen door were getting good service and the other tables not so much. Since the people who bring the food don't know what you said to the waiter they didn't know that they forgot something and since the waiter never came back we had to wait until he came to tell us that he was turning us over to the second waiter on the next shift to ask where the missing item was. By this time the meal was almost done. We ordered an appetizer with our drinks and they didn't bring the appetizer out until the meal came. It was the lettuce wraps. Seems like this appetizer is an upselling thing like ordering more tortillas at a Mexican restaurant. almost every time in the past the lettuce leaves are short and you need to order more. This time the bowl of filling was mostly the tasteless with crunchies that is under the filling. So not much filling and still not enough leaves. We also ordered family style and they forgot to bring individual plates. (as noted above then 1 plate came noticeably dirty) . One of the shared plates had shrimp as an ingredient and we found two shrimps that were not properly shelled. I saw someone who looked like a manager but he never checked on our table either. Over recent years we have noticed a steady deterioration of the service and meal sizes. our meal for 3 ran $70. Before the first waiter left I heard him telling a table that he gave good service to that they pool their tips so 'no need to worry' about making sure he got his money before departing. this is evidently a mistake because the second waiter did ok... too late because we had already eaten and got dirty plate and unshelled shrimp and late short appetizer before he arrived. I would have said something to the manager but he was nowhere to be found as we departed. Somebody there is trying to squeeze profitability to hard (or reduce losses) at the expense of service and food. and it started long before covid. Perhaps next time we feel like this place for a special occasion we will try a different franchise?
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