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18 Reviews
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Banging
Omg what a fab night we had in PP tonight! Food was top notch!! And vibes were immaculate! Stay weโre so friendly and the food was 10/10
Be the first to ReplyPoor customer service and vaping inside allowed?
Visited for lunch after having the brand recommended to me. Restaurant was small and cluttered and our table was so close to other diners we felt as if we were sat with them with not much privacy. From what I could tell the majority of staff seemed polite and on task. However our side of the restaurant was being served by 2 girls who had very abrupt and poor customer service skills. They were both Eastern European with long curly hair which I believe should have been tied up when dealing with food too. Food was average. I found the pizza base quite puffy so not very filling and the amount of ham on our pizza despite paying ยฃ3.50 extra for it was laughable. When we were ready to pay we alerted one of the aforementioned staff members. She stopped then became side tracked when one of the chefs shouted over to her and decided to stop dealing with us and wander off into to the kitchen area to talk to him instead giggling and joking around with him as we waited. She never came back to us! A fellow diner was openly calling at his table and no staff stepped in to stop him. We finally had to approach the counter to pay. There were 4 waitresses behind the counter. All of them were apparently unable to see us. After a moment we called โexcuse me?โ To the closest one. She seemed put out to have been called and when we told her our table number she snapped โ itโs paid!โ Very abruptly. As it turns out she was wrong and had messed up our order/ payment etc. Very disappointing. Felt really unvalued as a customer. Only enjoyment here was the delicious cherry soda drink
Be the first to Replythe best pizza in London
I have never eaten such good pizza outside of my home town of Sicily. The place is really welcoming and the staff are very kind. thanks to Ilaria we had excellent advice on pizza and beer to have. the price is very fair for the quality and location. truly compliments. we will be back very soon
Be the first to ReplyGreat pizza and reasonable price
Very cramped restaurant and music was a bit too loud but importantly the pizza was gorgeous. Well cooked and reasonably priced.
Be the first to ReplyHuge disappointment! A broken promise
Really disappointed. The pizza chef is very stingy about the quantity of ingredients. Of the 4 pizzas ordered, all 4 clearly lacked tomato sauce. The same goes for mozzarella where you can guess the number of pieces placed on it. L Adding artichoke at ยฃ3.50 is clearly not worth the price or it is also clearly rationed. Dips that come without bread are misleading. We ask for pesto and you receive a small pot of โpale green mayonnaiseโ ditto for โgarlic & herbsโ. On the menu available on the restaurant's website, there is mention of arancini. Don't expect to have any, there aren't any. Finally, we were brought menus that had obviously been used as trivets by previous users because there were tons of stains and even a patch of what appeared to be "pesto sauce" smeared on the menu and which made it partially unreadable ๐คข In short, the dough is good made with quality flour (Caputo), the setting can be nice (a bit of a canteen). 30min wait for a promise that was clearly not kept.
Be the first to ReplyBelow average
If you love sourdough pizza, go to Franco Manca instead. The pizzas at Pizza Pilgrims are mediocre, dry, salty, with a meagre amount of toppings. PP is also below average for vegetarians. They even lie on their website about certain ingredients bring vegetarian. And the tables are dirty.
Be the first to ReplyPoor service & beware if gluten free!
Our group of 6 planned to eat at Pizza Pilgrims due to their offer of gluten free pizza. We had heard it gets busy so arrived at 11:45am to get a table (the place was full upstairs by midday!) The restaurant was tricky to navigate due to space between tables etc so it was an uncomfortable experience getting in. The menu stated that any of their pizzas could be made with their homemade gluten free pizza base at no extra cost which seemed great - however this was not the case. Having ordered drinks and food for 5/6 of our party I ordered a gluten free pizza and was told they do not serve gluten free pizza until 4pm. This was not indicated anywhere on the menu and we were not informed of this when we sat down. Given the rest of our party had ordered, and given we had 3 children with us, it felt too late to leave at that point. I asked if I could have anything else on the menu instead and was just told โno.โ I asked if any of the food could be adapted as I am gluten intolerant not coeliac but the waitress was very rude and seemed frustrated that I wanted to try and order something else! In the end I had a burrata salad without the bread, a cucumber salad (which was just cucumber with vinegar) and some olives. The other food was fine but certainly not worth the money. The rest of my party did enjoy their pizzas which was good however the white wine we were served came warm and therefore we had to ask for ice which was not ideal. The only redeeming thing was the Pilgrim Spritz which was lovely! After 50 minutes we were done with our meal and the bill was placed on the table almost immediately after the plates had been taken away (we hadnโt asked for it!ยฃ I appreciate that there was a lengthy queue outside but most of us were still finishing our drinks when the waitress came over with the card machine! We felt a lot of pressure to leave and all in all felt like we had really poor service (particularly given they added a 12.5% tip to the bill!) We certainly will not be going back and definitely do not recommend for those who require gluten free!!!
Be the first to ReplyNot great
Waited 30 minutes for a table in a makeshift queue outside the rear exit and was constantly overlooked by the staff who were letting partyโs of 4 more in first. Very tightly packed inside with a rustic Italian feel to it. I asked for a gluten free 8 cheese pizza and my partner had a normal 8 cheese pizza. They arrived promptly and looked great. I started to eat my pizza and a waitress rushed over and said Iโm sorry sir we have given you a gluten pizza by mistake and took it away. It was replaced a few minutes later but was undercooked and bland. They let me off with the cost of the pizza but our meal was already ruined.
Be the first to ReplyVoid online order
Choice in Covent Garden district, 28 m from the apartment Online ordering and payment Confirmation receipt: pizza collection is done in another establishment 7 km away Refusal of reimbursement Very disappointed Joyce
Be the first to ReplyBest Pizza Napoletana in London.
Pilgrims delivers the best Napolitano pizza experience. Their quality and fresh produce dough is worth trying. Resources like Farina Caputo brought from Italy ๐ฎ๐น enhances and keeps their pizzas above others who can't afford to make proper pizzas.
Be the first to ReplyPoor
Seated right away! Tables very close together! Pizza was cold and soggy staff not that friendly more interested in talking to colleagues
Be the first to ReplyGreat lunch
I stopped into the Covent Garden branch of Pizza Pilgrims on Garrick Street for a quick lunch as I was in a hurry to get back to a photoshoot I was doing that day. I was greeted, sat and served all within 5 or so minutes which was fantastic. From the time I ordered my pizza (the Nduja - highly recommended) to the time it arrived at my table, it had maybe been a total of 2-3 minutes... Now THAT'S made to order! The pizza was hot and fresh (as you would assume considering it just came out a scorching hot stone oven) and went down a treat with a glass of their house Amalfi lemonade. My waiter, Francesco, was very friendly and accommodating throughout my brief visit. He understood I was eating in a bit of a hurry and couldn't have done a better job in seeing me through my Pilgrims experience. Be it this branch, or one of their many others in the city of London; if you're looking for a quality slice for a leisurely lunch or just as a quick treat, as in my case, then look no further!
Be the first to ReplyGreat Pizza!!!
Excellent, great pizza (AMAZING crust), great service, quick and efficient, happy for two to share, lots of options, top stuff.
Be the first to ReplyLast customers of the day and it showed
We got here just before it closed but the experience was so poor. Got a table and ordered, asked for extra cheese and ham on one of the pizzas. Was clear when they arrived that they had put the extras on the wrong pizza. They took them away and we could see them just put them on the side st the kitchen for about 5 minutes. Then they reappeared, cold, with the ham just moved across to the other pizza. Asked the waiter if they were now correct and remade he lied and said they were when it was obvious the extra cheese was not on the right pizza. Pizzas weโre now less than room temperature. Had to ask the manager what was going on and he apologised, said they had just swapped the ham he thought and refunded the whole bill. So disappointing for somewhere we were really looking forward to visiting.
Be the first to ReplyNapleโs pizza
Good Naples pizza , with high border . I prefer a thin one but this was good . Good sauce and mozzarella . The staff is Italian , quick and efficient !
Be the first to ReplyWas going to go here for lunch
With my friend but changed our minds because of the rudeness of one of the waitresses. It was midday when we entered the restaurant and the door was open, we were then immediately asked to go and they said they'd be open in five minutes, we were puzzled as on the website it said midday. Surely if you're closed you'd have the door shut?!
Be the first to ReplyVery poor customer service
Didnโt have a chance to taste the pizza, the customer service representative simple told us that there was no space for a family of five people. There were clearly tables that could be slightly rearranged to accommodate us.
Be the first to ReplyGood takeaway option
Ordered pizzas online for takeaway on a friday evening. Very quick and good service. The pizzas where fine, expected more from the crust though.
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