No service, OK food, not worth the cost (more worthwhile Michelin restaurants elsewhere) - Redbird Los Angeles - Buy Reservations
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🤮 1/5 - No service, OK food, not worth the cost (more worthwhile Michelin restaurants elsewhere)
By 👻 @AMS_NL, 12/28/2021 3:00 am
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Went here alone for 3-course dinner with wine pairing on Christmas Eve. The experience was terrible because I had no service, food was ok (main dish (beef) got cold by the time wine arrived for the pairing), and I got no feedback when I left them a negative comment on the back of my receipt. For whopping ~$250 that I had to prepay (incld taxes + reservation fees) for 3 glasses of wine with 3 OK-ish tasting dishes on Christmas eve (and for a place on Michelin guide (albeit without a star)), I expect better. Usually, if I have a negative experience at a restaurant, I just don't review them on TripAdvisor. My experience at RedBird was so bad in every respect. That coupled with the general, unwarranted arrogance of the place, I decided to break my rule here. I was looking forward to a nice dinner experience during my visit to LA.
First, the good part: the food was alright. It's not remarkable but it's not terrible either. in the end, the food is not creative nor beautifully presented. You choose one dish for starter, one for main, and one desert. The starter had 4 options. I chose the Hamachi Tartare. Accompanying this was Champagne Geoffroy, Expression premier cru. The champagne was poured not in a flute but in a glass that was too wide (inappropriate for the champagne). For main dish, I chose Prime rib of beef. This was tasty but nothing that i can't get from a local diner (not worth the price). The presentation was also not no different from a dish at a local diner. The wine paired with it arrived ~5 mins later and thus food got colder. It was a Californian cab. I don't know what it was because it was never explained. Desert had two choices. I chose a creme puff, which was alright. A Portuguese desert wine (Madeira) was paired with it. This pairing worked well.
Service: Basically I got no service.
No explanation given for the wine. No explanation given for food. I waited for wines to arrive after which food got cold. No apologies given for getting no service.
First, when I arrived, one of the staff members asked me if I wanted to sit at a dimly lit bar next to the front door instead of a table. This was weird given that I prepaid $250 for a nice meal with a wine pairing. I understand that I'm alone. I wouldn't write about this if this was the only thing that I found out of place. But I write this here because of all the negative experience that follows below.
There wasn't a dedicated somelier who explained or poured the wine. The restaurant was packed. So I understand that there can't be one for every table. But I've been to one and two Michelin starred restaurants where you paid a comparable price or more (but also worth more) that were equally busy and yet had someliers still tendering to each table.
Dishes or glasses weren't taken away on time. At one point, I put my empty wine glass upside down on the table. Finally, the waiter noticed and took it away.
My main dish (Prime rib of beef) arrived but not my wine that pairs with it. I waited. I timed. Almost 5 minutes. The beef was still not frigid but it did get noticeably colder. Hurriedly, the waiter came, poured the cabernet, told me the name of the wine but without an explanation, and walked away without taking away my empty champagne glass. When I was nearly done with the beef, I flipped the champagne glass upside down and left it on the table. The waiter eventually noticed and took it away. She did apologize to her credit. But I must admit that I was not in a good mood, nearly 2/3 done with my dinner.
I ordered a bottle of sparkling water. I poured all of it, everytime, by myself. I have arms and I do this at home and at restaurants. But not if you are going to a place on a Michelin guide that is this expensive for a nice experinece on a Christmas eve.
Only once, I was asked how the food was. That was when the desert was almost finished.
I was given the bill. I wrote a negative comment on the back. As I walked out, I wanted to give it to the front door staff. I saw no one there to say "good bye". I walked out and put the bill with my tip at the font desk.
The general atmosphere was also one of arrogance, not elegance or friendliness. I don't understand why. Given the service and food, arrogance and appearance of fanciness are undeserved. I've been to many restaurants in and out of the US, several of which have one or two Michelin stars. Some of them were even cheaper (when you convert Euros to USD). Most of them, if not all, had tastier food that were more creative. All of them had better service.
This place isn't worth the money. I won't be returning.
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