Discussions - 香宮-Shang Palace 台北遠東香格里拉 106, Taiwan, Taipei City, Da’an District, Section 2, Dunhua S Rd, 201號 6樓 - Buy Reservations
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香宮-Shang Palace 台北遠東香格里拉 106, Taiwan, Taipei City, Da’an District, Section 2, Dunhua S Rd, 201號 6樓 Reviews from The Last Year
Dinner Eating experience at Shang Palace
Shweta hooda and jitesh are excellent, they made the dinner eating experience so extraordinary, their smiles and greeting are unforgettable.
Very Poor Service
My wife and I had dinner here. We arrived to find the reception desk empty. After a few minutes a woman finally showed up and rushed us to our table. She gave us one menu and I had to request a second one. We weren’t offered a wine list. The service got even worse after we were seated. We had to flag down a waiter to order. The waiter seemed clueless. He didn’t explain the menu or anything else to us. (E.g. we had assumed that rice was included with the main dishes but we subsequently figured out that you had to order it even though we didn’t see it on the menu.) No one checked on our table so we couldn’t order another round of drinks. All of the dishes came out randomly and not in sync. E.g. my appetizer arrived 10 minutes after my main dish; my wife had finished her appetizer before I got any food. Ambience was bad. The place is nice looking but there was an obnoxious and very loud private party in an adjacent room. It looked like a family event but sounded like an out-of-control bachelor party. There were only 5 other tables with diners but two of them made loud video calls from their tables. The only plus was the food which was very good. It was hard to believe that a restaurant in such a nice hotel could have such terrible service. Overall, a horrible experience.
A wonderful birthday celebration
Am back at Shang Palace again to celebrate a dear friend’s birthday; and was glad she found the good food was matched by good service too. It left a deep impression on her and she said she will return with her friends. Today I was pleasantly surprised when the F&B Manager Nicholas Leung came to the table to say hello and gave us a complimentary dish. At Shangri-La they have a unique way of making every customer feels highly valued; even at your first visit. That was how I felt when the restaurant manager Eric Leong attended to me; and it turned me immediately into their loyal customer. Look no further if you are looking for good food and good service at reasonable prices.
Great service
Shang Palace roast duck is very delicious Cutting edge technology The roast duck with crispy skin and tender meat is great! The service staff Sandy and Willian are also great~ The attentive and warm greetings make you feel at home~
Outstanding service
The food was very nice. The service was outstanding. Thank you to Paul Chang and Ms Roye. These staff members were outstanding
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