We did not feel comfortable - The Library Restaurant Madrid - Buy Reservations
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Ranked #19 in Madrid's Best Restaurants.
🤮 1/5 - We did not feel comfortable
By 👻 @Efi, 08/06/2022 3:00 am
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Lack of respect from the guest relations lady wearing a black dress. In the beginning, she told us that we could only sit "al fondo" without explaining why. The other waiter in charge (with a formal uniform) raised his voice and ordered us to leave the other area when we wanted to make pictures and a video because there was an exclusive client in that area. Unfortunately, we did not feel comfortable for the price we paid for our drinks and apart from that nobody warned us to leave when it started raining, all the other clients were ignored, only their exclusive client was important. When we entered the hotel and we sat in the lobby to wait for a taxi due to bad weather conditions, the lady seemed to be angry and she had been making comments such as that we were still there, ignoring the fact that we can speak and understand Spanish. We travel a lot and stay in luxury hotels but this was the first time that something like this happened. All receptionists and all other waiters have been excellent.
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