Customer service fail - Union Restaurant Pasadena - Buy Reservations
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🤮 1/5 - Customer service fail
By 👻 @Traveler2504, 12/03/2021 3:00 am
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Hey, the food is good. It’s a nice place, but the staff seem to have been trained in extra arrogance and indifference to customers. Tried to have a reasonable conversation about food preferences and sensitivities to be faced with total disdain by both wait staff and manager. We weren’t asking for anything special. We were asking if they could do gluten free and if they felt they might have gluten free options in the future (given they do no gluten free pasta). They reacted like we called their baby ugly. No one was angry, no one was demanding, no one was unreasonable but the response was dismissive and insulting. These guys need better leadership.
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