DO NOT BOOK HERE, YOU WILL BE DISAPPOINTED - UNPROFESSIONAL FRONT OF HOUSE STAFF!!! - Zuma Las Vegas - Buy Reservations
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🤮 1/5 - DO NOT BOOK HERE, YOU WILL BE DISAPPOINTED - UNPROFESSIONAL FRONT OF HOUSE STAFF!!!
By 👻 @S W, 09/17/2023 3:00 am
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If only I could give 0 star, this place does not warrant any star. I have been to many Zuma locations and I can honestly say Zuma - Las Vegas is so bad! The people that work here definitely don’t represent this brand at all. They need more training in customer service and failing that then replacing. The front of house staff are unprofessional and really rude. When you walk into this restaurant there is a really bad and unwelcoming atmosphere! We was surprised to be able to book a table on the same day (Sat 9th Sep at 7:30pm) and to be fair they had a lot of times available which is usually concerning as on a weekend they should be fully booked. My local Zuma in London this would not be possible as you need to book well in advance. We arrived at 7:25pm and was told our table is getting prepared and told to wait aside. It would have been nice to be offered the bar to have a pre-dinner drink. It was now 7:40pm and I went to the front of house desk, spoke to a really obnoxious lady (blonde haired) and asked for an update on our table. Her relpy was “ you arrived at 7:20 you have only been waiting 7 minutes!”. Then she continued to tap away on her iPad. She couldn’t even get her times right and I couldn’t be bothered arguing with her and using up my energy! She definitely wasn’t fit for purpose and maybe pot washer would have been a better role for this horrible employee. I didn’t appreciate being spoken to like that so we left and went somewhere else. The funny thing is 30 min after we left we got a text message from Zuma saying our table is almost ready. So had we stayed and waited our table would have been over 40 min late. How disgusting is that?! If it was the other way round and we was late for our table they would have given our table to someone else! The staff definitely need to see how London and Mykonos treat their dinners, there is no comparison! These locations would put Zuma - Las Vegas to shame! I would be mortified if my staff was running my business like this, thank god they don’t! I wound not recommend this location. There are so many great restaurants in Las Vegas, so give Zuma - Las Vegas a big pass to avoid disappointment!
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